Last updated 25th of December 2019
1. DATA WE COLLECT ABOUT YOU
1.1. Data you provide us:
1.1.1. Your profile data (i.e., profile photo, username);
1.1.2. Your messages to our support team, chat logs and forum posts;
1.1.3. Your name and e-mail provided when contacting our support team.
1.2. Data we may collect automatically:
1.2.1. User ID generated by us;
1.2.2. Mobile device ID (i.e., device ID, advertising ID, MAC address, IMEI);
1.2.4. Data about your mobile device (operating system, browser type and language, manufacturer, model, screen resolution, interface language);
1.2.5. Profile data and gameplay data;
1.2.6. Traffic source (source from which the Game was installed on your mobile device);
1.2.7. Internet connection data (connection type, type of Internet connection for mobile Internet, name of mobile operator);
1.2.8. General location data (if available, usually the country and the city, without identifying your specific location);
1.2.9. Exact location data (by using GPS, by your consent only);
1.2.10. Gameplay data and data on interaction with other players (application installation date; version of the application; interface language; all and any quantitative and time data about your in-game activity, incl. gaming achievements, completed game tasks, in-game purchases, game results, information about in-game interactions with other players, the time of the last gaming session, information about any queries executed through the Game, etc.);
1.3. Data we may collect from our partners:
1.3.1. Data we collect when players link third-party services (i.e., Apple Game Center, Google Play, VKontakte, Facebook, Foursquare) with our Games, including your name (nickname), profile image (photo), data on your friends playing the same Game as you, depending on the privacy settings of the particular third-party service);
1.3.2. Data to fight fraud and unfair methods of play;
1.3.3. Data from platforms that the games run on (such as to verify payment);
1.3.4. Data for advertising and analytics purposes, so we can provide you a better service.
1.4. Public data we may collect:
1.4.1. Your feedback, comments, opinions about the Games and our services published by you in the form of texts, audio recordings, video recordings on public resources.
1.5. Data we DO NOT collect:
1.5.1. We do not collect any data about your payment instruments (i.e., bankcard data, etc.);
1.5.2. We do not request or intend to collect any “special categories of personal data” (i.e., any information on your health, race, religion, political views, etc.). Kindly be cautious when sharing this information about yourself in game chats and forums.
2. PURPOSES OF PROCESSING YOUR USER DATA
We use the information collected about you and your device to provide you with our Games and services and conduct our business. We pursue the following goals when processing your user data:
(1) To perform the contract with you and to enable you to play our Games, use the Website - for this purpose we do the following:
(a) operate, administer and support our Games and Website;
(b) create user profiles, build up and maintain users database;
(c) receive bug reports, improve your game experience, improve the quality of our services, develop, improve our Games, Website and related services;
(d) enable you to communicate with other players in chats and on forums (where available);
(e) conduct surveys and researches, analyze, integrate use the received results in an anonymized form;
(f) personalize our Games and Website for you (i.e., by storing your preferences and settings);
(g) interact with you (through our support team, by sending push notifications and otherwise, in from of query response, providing you information about games and services);
(e) send legal notices to you within the Games, the Website, or by using available contact information (if any).
(2) To show personalized advertisements - for this purpose our analytics partners (see article 4.2.) and some other partners may track your online behavior and then show you personalized advertisements in the Games as well as in other games and websites. In addition, we may make you special personalized in-game offers based on the data about your use of our Games. For details on your right to opt out of personalized advertisements, see article 5.2.
(3) To ensure security, to fight fraud and unfair methods of play - for this purpose we may monitor and analyze the behavior of players in the Games, take action against players who violate the rules of fair play, take necessary precautionary measures.
(4) To analyze all collected data, to segment and profile data.
(5) To comply with applicable laws, perform legal obligations, exercise or protect our rights, protect your vital interests or the interests of others.
3. PUBLIC USER DATA
Other players may see some of your user data. For example, other players may see your nickname and profile image (photo) as well as your nickname and profile image (photo) from your social network account if you linked your social network account to your game account, they can see also your game results, messages in chats and on forums. In addition, your nickname and profile image can be viewed in game ratings (leaderboards) placed on a variety of Internet resources.
4. SHARING USER DATA WITH THIRD PARTIES
4.1. We may share your user data with any competent law enforcement body, regulatory, government agency, court for the purposes of compliance with the applicable law, response to their lawful request.
4.2. Analytics partners. We share some of your user data with our partners processing your user data for statistics, analytics and providing you with personalized online advertising ("Analytics Partners"). Such partners, for example, include Google.Firebase and Yandex.AppMetrica. We encourage you to check their privacy policies to learn more about their data processing practices. Analytics partners may disclose your data in aggregated manner, for the purposes of showing trends about the use of their services, for advertising services and marketing purposes. We can aggregate the data for benchmarking feature.
4.2.1. Details of using Google.Firebase.
The Games use the Google Firebase web analytics service provided by Google Inc. To learn more about how Google collects and processes your user data, visit https://policies.google.com/technologies/partner-sites?hl=en.
4.2.2. Details of using Yandex.AppMetrica.
4.3. Advertising partners. We may share some impersonal user data necessary for the transfer of advertisements, accounting for the rendered advertising services with our advertising partners.
4.4. Tracking partners. We allow our partners to track the number of impressions, installations, and other indicators of the effectiveness of our ads, and in this respect they have the right to process some of your user data. For instance, we use Facebook and AppsFlyer tracking services. Please have a look at their privacy policies: https://www.appsflyer.com/privacy-policy/, https://www.facebook.com/privacy/explanation.
4.5. Operating partners. We may share any and all of your user data with our partners that provide the following services: (a) hosting, (b) user support, (c) testing, (d) statistical and marketing research, data analysis, (e) protection from fraud and unfair methods of play.
4.7. Licensees, assignees, purchasers. If we decide to assign the exclusive rights in and to the Game, appoint the licensee to operate the Game, sell the shares of the company to a purchaser or merger with another company, we may share your user data to the assignee, licensee, purchaser or a new legal entity formed as a result of the merger of the company with another company, respectively, without your additional consent.
We operate all over the world, and therefore we may transfer your user data to our partners in the different countries including those located outside the Russian Federation. We guarantee an adequate level of user data protection in each case. We take reasonable steps to ensure the confidentiality of your user data transferred to the countries located outside the Russian Federation.
5. YOUR RIGHTS
5.1. Right of access
You have the right to request with reasonable frequency information about your user data we store and require us to provide you with a copy of your user data we store or access to such data. To exercise this right, you should send us a request via email firstname.lastname@example.org with reference to Your game client ID and follow the instructions provided or send us such a request directly in the Game (where available). Please note that in some cases, to comply with a request, we may ask you to provide us with some additional information necessary to identify you as our user. We undertake to comply with your request free of charge within one (1) month of receipt, but in some cases provided by the law, this period may be extended by a further (2) two months. We have the right to refuse to comply with your request or charge a reasonable fee, if your request is manifestly unfounded or excessive.
5.2. Right to opt out of personalized (interest-based) ads and direct marketing
5.2.1. You may in most cases opt out of receiving push notifications by going to your device “Settings”.
5.2.2. You may opt out of receiving personalized ads in mobile applications by using you advertising ID of your mobile device by going to your device “Settings”. For Apple devices, follow the instructions available at https://support.apple.com/en-us/HT202074 or contact Apple Support. For Android devices, follow the instructions available at https://support.google.com/accounts/answer/2662856?co=GENIE.Platform%3DAndroid&oco=1 or contact Google support.
5.2.3. We may send you targeted in-game offers based on the analysis of your user data (mainly data about your in-game activity) in accordance with certain algorithms. These in-game offers do not significantly affect your rights and interests, they are designed to provide you with timely interesting (in our opinion) offers for you. However, if you want to opt out of receiving targeted in-game offers from us, please let us know via email email@example.com with reference to Your game client ID or through game settings (where available).
5.2.4. You may opt out of receiving personalized (interest-based) ads (but not ads in general), placed in our Games by our partners, in accordance with article 4.6.
5.3. Right to rectification
You have the right to have inaccurate user data rectified. You can change some data about you directly in the Game settings (for example, such data as nickname or profile in social network linked to your game profile). Please inform us via email firstname.lastname@example.org with reference to Your game client ID if any of your user data retained by us is inaccurate. Please note that in some cases, to comply with a request, we may ask you to provide us with some additional information necessary to identify you as our user. We undertake to comply with your request free of charge within one (1) month of receipt, but in some cases provided by the law, this period may be extended by a further (2) two months. We have the right to refuse to comply with your request or charge a reasonable fee, if your request is manifestly unfounded or excessive.
5.4. Right to erasure
You have the right to have your user data retained by us erased via email email@example.com with reference to Your game client ID or by sending the request through the Game settings (where available). Please note that in some cases, to comply with a request, we may ask you to provide us with some additional information necessary to identify you as our user. We undertake to comply with your request free of charge within one (1) month of receipt, but in some cases provided by the law, this period may be extended by a further (2) two months.
Note that complying with your request to erase your user data will result in deletion of your game account and/or in all game results and game progress associated with your game account being irretrievably lost, so consider this when deciding to erase your user data.
Please also note that uninstallation of the Game on your mobile device does not automatically result in the erasure of your user data on our game servers.
We have the right to continue to retain some of your user data even after complying with your erasure request, if (1) we are required to do so in order to comply with the applicable law; or (2) you user data have been anonymized and therefore is no longer your personal data.
5.5. Right to object
You have the right to object to the processing of your user data. Please let us know about your objections via email firstname.lastname@example.org with reference to Your game client ID.
5.6. Other rights
You may have other rights in accordance with your applicable law. To effectuate your other rights, please contact us via email email@example.com with reference to Your game client ID.
If you believe that your user data rights have been violated, please let us know via email firstname.lastname@example.org with reference to Your game client ID. You also have the right to file a complaint with your local supervisory authority about the violation of your user data rights in the country of your location.
6. USER DATA OF MINORS
Our Games and services are not aimed at children, and we do not intentionally collect or solicit user data from them as we do not exactly know the age of our users. Children who have not reached the age of consent in accordance with the laws of their country may use our Games and the Website only upon the consent of their parental responsibility holder.
If we learn that we have unintentionally collected user data from a child under 18 (or a child who has not reached the age of consent in accordance with applicable law) without the consent of his or her parental responsibility holder, we will take all reasonable steps to erase this information as soon as possible. If you find out that your child has provided us with his or her user data without your consent, please contact us via email email@example.com with reference to Your game client ID. Please provide us with conclusive evidences that (a) user data was provided by a child who has not reached the minimum age of consent in accordance with applicable law, and (b) you are his or her parental responsibility holder.
7. DATA RETENTION
We retain your user data we collect as long as your game account is active and as long as it is necessary to provide you with access to the Games and while we have legitimate interest in processing your user data, from the moment we receive your user data and till the moment when we erase your user data in accordance with article 5.4. Please note that some of your user data, as set forth in article 5.4., will not be erased even after the complying with your erasure request.
8. INFORMATION SECURITY
In order to ensure the security of processing your user data we constantly develop and implement technical and organizational measures to protect your user data from unauthorized access, disclosure, misuse, alteration, loss and destruction.
10. DATA CONTROLLER
Data controller means the legal person which determines the purposes and means of the processing of user data. Controller’s name: Gaijin Arts LLC. Address: Russia, Moscow, Snezhnaya str., 26, 7th floor, premises XXVIII, room 2